MARYAM's CV
Profile summary
Detail-oriented professional with extensive experience in administrative support, customer service, and data management. Proven ability to resolve complex inquiries, maintain database integrity, and coordinate across teams to drive operational excellence.
Education
Professional experience
- Managed high-volume customer inquiries via phone and email, ensuring prompt and accurate resolutions.
- Handled complex customer complaints and follow-ups, maintaining high levels of customer satisfaction.
- Coordinated seamlessly with internal teams to streamline operations and improve service delivery.
- Delivered exceptional customer service by resolving complex inquiries and building strong client relationships.
- Executed data entry tasks with high precision, ensuring accurate and up-to-date records.
- Processed vouchers and managed administrative documentation to support daily business operations efficiently.
- Accurately entered and maintained sensitive patient data in the medical database.
- Managed call center operations, specifically handling and resolving patient complaints with empathy and professionalism.
- Organized and archived physical and digital files, improving document retrieval efficiency.
- Processed worker visa applications and managed all related administrative documentation accurately.
- Performed meticulous data entry tasks, ensuring the integrity and confidentiality of the database.
- Executed various administrative transactions to ensure compliance with organizational policies and operational efficiency.
Career highlights
Trusted Customer Experience Specialist: Enhanced customer satisfaction by handling complex cases, building loyalty through personalized service, and supporting cross-functional teams to achieve business goals.
Driving Customer Satisfaction & Team Success: Successfully managed high-volume customer inquiries and complaints, improved service quality across multiple brands, and built strong client trust through professionalism, adaptability, and problem-solving.
Streamlined Visa Processing: Improved Tadbeer's worker visa processing efficiency by 15% through process optimization and data management improvements, resulting in faster onboarding times.
Cybersecurity & Digital Skills: Completed training in Cyber Security, ICDL, Excel, digital tools, and online safety, strengthening my technical and administrative skills.
Training in Skills for Assistant Teacher: To develop the essential knowledge and practical skills required to support teachers, assist students, and contribute effectively to the classroom environment.
Certifications
Key skills
Languages
Arabic · Native
English · Intermediate